Return Policy

We stand by the quality of our products and want you to be fully satisfied with your purchase. If you receive a defective item, we’re happy to offer a return under the following conditions:

·         Eligibility: Returns are only accepted for defective items.

·         Timeframe: You must request a return within 3 days of receiving your order.

·         Condition: The item must be unused, in its original packaging, and include all original components.

·         Process: To initiate a return, please contact our customer support team at support@casaalma.shop with your order number, a description of the defect, and clear photos.

·         Resolution: Once we verify the defect, we will offer a replacement or a full refund, depending on availability.

·         Non-Returnable Items: We do not accept returns for reasons other than defects, including change of mind or incorrect sizing.

If you have any questions, feel free to reach out to us at support@casaalma.shop