Shipping & Return Policy

Shipping Policy

Orders are processed and shipped within 3–5 business days. A tracking number will be provided by email once the order has shipped. Currently, shipping is available exclusively within the United States.

Return Policy

We stand by the quality of our products and want you to be fully satisfied with your purchase. If you receive a defective item, we’re happy to offer a return under the following conditions:

·         Eligibility: Returns are only accepted for defective items.

·         Timeframe: You must request a return within 3 days of receiving your order.

·         Condition: The item must be unused, in its original packaging, and include all original components.

·         Process: To initiate a return, please contact our customer support team at support@casaalma.shop with your order number, a description of the defect, and clear photos.

·         Resolution: Once we verify the defect, we will offer a replacement or a full refund, depending on availability.

·         Non-Returnable Items: We do not accept returns for reasons other than defects, including change of mind or incorrect sizing.

If you have any questions, feel free to reach out to us at support@casaalma.shop